Simon Jones t/a Zako Media
Rev 1.1 25 May 2018
This policy explains why, when and how we collect personal information from the people who visit our website, sign up or purchase any of our services or request or contact us in any other manner. The policy also details the conditions under which we may disclose the information to others and how we keep it secure.
<![if !supportLists]> <![endif]>We will never sell your data on.
<![if !supportLists]> <![endif]>We will never share your data for marketing to by any third parties.
<![if !supportLists]> <![endif]>We will always keep your personal data secure using strong encryption, abiding by data protection rules and by implementing good security practice.
These policies have been adhered to since business foundation in 2004 and has always been the case. If you are ever concerned or have question about how your personal data is collected or used, please contact me at firstname.lastname@example.org
Simon Jones, trading as Zako Media is a UK based web hosting business operating from the address:
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act) and GDPR (General Data Protection Regulation), the data controller is Simon Jones, 39 Gwynfor Road, Cockett, Swansea, SA2 0XF
We may collect data about you in the following ways:
<![if !supportLists]> <![endif]>By filling in forms on our website, this includes information provided at the time of registering to use our websites, subscribing to any of our services, posting material or requesting further services.
<![if !supportLists]> <![endif]>If you contact us, we will keep a record of that correspondence.
If you are simply viewing our website then we will collect the following information within our logs: IP Address. This information is held for 1 month on the live server then a further 2 months in backups. Some IP addresses will be processed by a program called failtoban, this blocks IP addresses from being able to access the server. IP addresses are kept indefinitely but are not linked to any person or individual.
If you sign up to use our services we will then collect the following information:
<![if !supportLists]> <![endif]>Name
<![if !supportLists]> <![endif]>Address
<![if !supportLists]> <![endif]>Email Address(s)
<![if !supportLists]> <![endif]>Telephone number(s)
<![if !supportLists]> <![endif]>IP address
While not actively collected we may store any other personal information that you may disclose during live chat, tickets or emails.
We collect IP address information for security (DDoS prevention, anti-hacking and fraud prevention), diagnostics and statistical analysis of traffic used for improvements to the performance and usability of our services, for GDPR purposes we collect this information under legitimate interest.
A cookie is a small file saved on your computer that is used to help store preferences and other information that is used by websites you may visit.
<![if !supportLists]> <![endif]>Analysis of traffic to our website via Google Analytics (see Google Analytics).
You can block cookies by activating the setting in your browser which allows you to refuse the setting of all or some cookies.
The data that we collect from you is stored in the UK and Germany but it may be processed by staff operating outside the EEA (European Economic Area) who work for us or for one of our suppliers. Such staff may be engaged in the provision of support services while working abroad. By submitting your personal data, you agree to the processing of this data outside of the EEA. Our primary server is based in Leeds, UK, however the company can and may move data to its secondary Germany based servers. Backups are accessed and stored using a self-managed system in Swansea UK.
We treat all data with the utmost care and take appropriate steps in compliance with data protection regulation to ensure it is kept safe.
<![if !supportLists]> <![endif]>All data is stored behind firewalls managed by Heart Internet and Zako Media
<![if !supportLists]> <![endif]>All systems storing personal data have access logging.
<![if !supportLists]> <![endif]>All passwords are encoded at rest.
<![if !supportLists]> <![endif]>All systems are subject to regular penetration testing and are monitored for vulnerabilities and attacks.
We use information held about you in the following ways:
<![if !supportLists]> <![endif]>To verify your identity.
<![if !supportLists]> <![endif]>To provide you with the products and services you have purchased from us.
<![if !supportLists]> <![endif]>To carry out our obligations arising from any contracts entered into between you and us.
<![if !supportLists]> <![endif]>To ensure that content from our site is presented in the most effective manner for your device.
<![if !supportLists]> <![endif]>To respond to queries.
<![if !supportLists]> <![endif]>To provide you with information, products or services that you request from us where you have consented to be contacted.
<![if !supportLists]> <![endif]>To notify you about changes to our services.
<![if !supportLists]> <![endif]>To send you marketing emails where you have given explicit consent.
<![if !supportLists]> <![endif]>To display personalised Ads from us.
<![if !supportLists]> <![endif]>To prevent fraud.
<![if !supportLists]> <![endif]>To detect, prevent and diagnose potential security breaches.
Data protection law sets out the conditions under which personal data can be collected and which we use as the basis for collection and processing, these include:
When you purchase a service, we need to collect personal data to fulfill our legal contractual obligation, for example: so we can manage and invoice your account and contact you for technical support purposes.
The law requires we collect and process data for certain purposes such as for keeping financial records (i.e. invoicing) and that we can comply with law enforcement requests for data.
We collect data under legitimate interest in a way that is reasonably expected as part of the day to day running of our business.
For example, we collect and log IP addresses for fraud protection and security as well as analysis of our site usage.
Your data will be kept until it is no longer required for the purpose of its collection.
At the end of the retention period the data will either be deleted or anonymised so it can no longer be linked back to an individual.
Personal data linked to purchases or any other financial transaction are kept for a minimum of 6 years as required by UK law to retain financial data.
Like many websites we use a number of third-party services for functionality such as email sign-up and payment processing. The following is a list of companies we share data with on a day to day basis. This list does not include services we share anonymous data with or that provide services on an ad-hoc basis such as IT contractors. All the suppliers below have been carefully selected to ensure they provide suitable protections under GDPR.
Heart Internet provide the infrastructure use to host all our websites. They donít have specific personally identifiable information, however they hold all databases and web content on my behalf and occasionally need to access it for support services. This data is never used for contact or distribution. Heart Internet may use this information to identify you in the case of catastrophe.
Many emails received will be filtered through Gmail with 2 factor authentication. This includes invoices, personal contact details and conversations. As contacts and data are finished with, these are being phased out.
Like many websites we use Google Analytics to collect anonymous data about the users of our sites such as how often they visit, what pages they visit, what time they visit, how long the stay and what country they are visiting from.
This data is collected using cookies and from your IP address, the resulting statistics are used for the following purposes:
<![if !supportLists]> <![endif]>Improving website usability
<![if !supportLists]> <![endif]>Tracking the success of marketing campaigns
<![if !supportLists]> <![endif]>Pattern analysis
You can prevent Google Analytics from collecting this information by installing the google opt-out browser addon: https://tools.google.com/dlpage/gaoptout
To learn how Google uses data collected from our own and partner sites please see the following link: https://policies.google.com/privacy/partners?hl=en-GB&gl=uk
We may disclose your personal information to third parties:
If Zako Media or substantially all of its assets are acquired by a third party, in which case personal data held by it (Zako Media) about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply Terms and Conditions and other agreements; or to protect the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Under GDPR (General Data Protection regulation) you have a number of rights relating to your personal data, these will come into force on the 25th May 2018, for further information please see https://ico.org.uk
You have the right to request we restrict processing of your personal data where there is no legitimate interest for us to do so:
Where the accuracy of the personal data is contested, to restrict the processing until such time as the accuracy has been sufficiently verified.
Where you object to the processing (See Right to Object), and where we are considering whether there are legitimate grounds to override the request.
When processing is unlawful and you oppose erasure and request restriction instead.
If we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.
You can exercise the right at any time by contacting our team (see Contacting Us).
Right of Access (Access to Information)
The GDPR Act gives you the right to access information held about you.
You can exercise this right by contacting us (see Contacting Us).
We are required to verify your identify before processing any right to access request, once verified the data shall be provided within 28 days.
The data shall be provided free of charge however an admin fee may be applied where a request is manifestly unfounded or excessive, particularly if it is repetitive.
As an individual you have the right to request the erasure of any data we hold on you, this is not an absolute right, for example it does not override our requirement under UK law to keep financial data such as invoice information.
You can make a request where your personal data is no longer necessary in relation to the purpose for which it was originally collected/processed, for example if you cancel all services you have with us.
To make a right to erasure request please contact our customer services team (see Contacting Us).
The GDPR provides the right to have any personal data rectified that may be incorrect or incomplete.
Customers can update their own personal details via the client area however if this is not sufficient please contact our customer services team (See contacting Us).
You have the right to object to the processing of your personal data where there is no legitimate or lawful reason to do so.
To make a right to object request please contact our customer services team (see Contacting Us).
Existing customers can contact us by creating a ticket through their client area.
Email us at email@example.com
Or write to us at: Simon Jones t/a Zako Media, 39 Gwynfor Road, Cockett, Swansea, SA2 0XF
While we will make every attempt to rectify any situation, where you feel your data has not been handled appropriately you have the right to contact the regulator. In this case the regulator is the Information commissionerís office (ICO).
You can contact them on 0303 123 113 or by visiting https://www.ico.org.uk/concerns