It’s finally here! Zako Media is shortly moving to South Wales. We will continue normal operations, existing websites will remain unaffected and we will be more contactable.

Why is Zako Media moving to Swansea?

We’re currently based near London and so paying what I like to call ‘London Tax’ which is basically artificially raised prices of transport, accommodation, office rent and staff. Our clients are based worldwide so we can’t fairly pass this London Tax on. Moving our web design operations to Swansea and Cardiff means we can keep our prices competitive and give us a better shot at organic business growth. We’ve operated so far without loans, debts and investments and to make the leap forward, we would like to keep it that way. Our new offices will allow physical expansion, while extra spare cash will allow us to take on more staff.

The second reason behind the move is the environment. Watford and London have very few areas of natural beauty and no access to the real sea. We have Southend 45 minutes away, but that’s really just the mouth of the Thames. Swansea has the sea on one side and the Gower on the other. Cardiff being just up the road gives us the city culture we would otherwise miss.

Other city candidates included: (and please note I mean no offense)

Norwich - Was too flat, Yovina is Mauritian brought up at the base of mountains just a stone’s throw from the seaside. The beaches were lovely but less awe inspiring scenery.
Ipswich – Very similar to Norwich
Some surrounding villages were very idyllic however, but for transport and city life, they wouldn’t have been ideal.

Portland and Weymouth
We absolutely fell in love with Portland. We have some amazing photographs of water spraying up from between the rocks. Nearly every home on Portland island has a view of the sea… it was just stunning. It has to be on hold for now unfortunately as the nearest big city really is London and it would defeat the point staying that close.

Cardiff
Another bussling city of culture. Cardiff university attracts lots of young, dynamic people and it’s a great business centre. It lacks beaches and is too close to my mum.

Liverpool
Liverpool is my father’s birthplace and I have many family members up there. It’s definitely a city of culture and business but again a little too big with less scenery nearby.

We visited each of these places for a few days (plus many others) and decided that Swansea is the perfect compromise.

Timescale, the move will be some time near the beginning of August 2009 so Swansea beware, there’s a new web designer in the area with a strong client base, amazing contacts and the passion to take over South Wales

Networking group members, invites are welcome as we will be looking to network with people in the area to see how we can help each other.

Contact us using the email address at the top of this site, or by calling: 029 2125 0010

A big part of marketing is about the image you project from inside your company as well as out. As someone who wants to come across as very helpful with a supportive and can-do attitude, I got into the habit of asking clients after my final invoice ‘How do you feel it went so far? All feedback is appreciated’

It’s a simple question but one which has proven invaluable. The latter part invited negative criticism as well. I would like to say this never happens but it does which is a good thing.

We all make mistakes… but without generalising, I make mistakes. Most mistakes I know about and fix them before the client (and in my line of work, their clients) ever notice, if it’s a big mistake I will inform the client and tell them what I’m doing up at 3am, what I’m doing to fix it and when they can expect it to be rectified. Some ‘mistakes’ go unnoticed however. Asking this question ensures that I know what they feel I did wrong, and this gives me the opportunity to put it right. When that customer is deciding whether or not to renew, that could be a make or break decision. I have so far lost only one client in 2 years.

When things are going perfectly, it instead gives me the opportunity to proudly add their comments as a testimonial or I can ask that it is submitted via Ecademy or LinkedIn.

Customer feedback is essential as there are three types of complainers:

1) Something went wrong and they tell you
2) Something went wrong and they don’t tell you
3) Nothing went wrong and they complain anyway

Number 3 is the most annoying but number 2 is dangerous for your business because they are telling someone.

This is the easy way to move number 2’s into the top slot.

… when it’s a product… not funny? it shouldn’t be, let me explain:

A man walks into DIY Emporium, he looks at spades, he chooses one, buys it and leaves. A perfect sale, no problems …except that he didn’t want a spade…

What this man really wanted was a hole in the ground to plant some potatoes. He wanted to cultivate some easy vegetables to cook at next year’s BBQs. He wants to be able to tell his friends ‘I grew them myself’ and hear about how much better they tasted compared to store bought. He will feel proud and inspired to try tomatoes next year.

He is a little worried of course, what if he plants them in the wrong place? what if the ground is too wet/soggy/dry/cold/dark/light? What if it all goes wrong?

He has such a beautiful idea, but the spade doesn’t come into that dream anywhere. He didn’t really want it. He doesn’t care if it has a brown handle or a green one. He doesn’t care if it’s stainless steel or carbon fibre.

Are you selling spades or holes?
Do you show a picture of a spade or of big earthy potatoes?
Do you talk about the spade’s dimensions, colour, weight, portability, ergonomics or do you explain how much easier/quicker/better/deeper the resulting holes will be?
Do you package it with a trowel or rake? Or with planting instructions and yearly calendar? Shed building tips or even recipes?

No matter what we sell, we’re selling to people… REAL people and REAL people have REAL hopes, fears, dreams and desires. REAL emotions.

[spade photo courtesy of Lee Jordan]

Great Freelance Copywriting isn’t just about putting pen to paper or fingers to keyboard. It involves far more skill than that – in fact you could call it an art. There may not be any paint involved but words are intricately woven together into something powerful and compelling. There is no magic formula as it isn’t an exact science.

Before you can even start writing you have to have ideas. Whether you are writing a sales letter, brochure or webcopy, what you produce has to break through all the other sales messages out there, grab your reader’s attention and cling on to them until they have got out their credit card and bought your product.

It sounds so simple, but creativity can be elusive. Everyone has their own way of stimulating their creative flow and here are a few of mine:

• Walking the dog
• Going to the gym
• Read a book, magazine or newspaper
• Write down anything and everything that comes into your head
• Read some websites
• Imagine yourself as the buyer
• Work somewhere else other than your usual place
• Brainstorm keywords

What are your favourite ways of stimulating creativity? Do you use the same methods as me or do you have some far more interesting ways? Come on, don’t be shy share them with us.

The author, Sally Ormond (Briar Copywriting), is a freelance copywriter who specialises in website copywriting

A mass trend has hit the Internet, it sneaked in so subtly it almost went unnoticed.

The problem: The Internet is truly free, there is little or nothing you can’t get for free. Do you write standard fill-in-the-blanks legal documents? I can download them from docstoc. Do you write your own music? I can download via piratebay. Do you create websites? I can get a free one with Microsoft…

This has been damaging for so many industries, but now they’re actually playing the system and making a mint… how?

Solution: Microcharging.

iTunes are fully aware that MP3’s can be downloaded for free, albeit illegally. They came in with low low costs for singles and even less if you buy the whole album. MP3s can be downloaded for 79p! 10 years ago, I could buy a single for around £4 so that’s a big improvement. Who wouldn’t pay 79p to stay on the right side of the law for a track they liked?

Facebook charge for little graphic images, and little adverts. The majority of these cost around $1… it’s pocket money… of course who are the target market?

Digital photo printing generally costs 10-50p per print. 10-50p and the wait for delivery is well worth not having to fiddle with the printer, top up the ink and sort out paper jams, what a bargain.

Nintendo Wii. You can purchase wii points in blocks of 1000 for £7.50. For that you can download games which are now available for free online. Of course you can’t put them on your wii without a small cover charge.

In the US, mobile users pay to receive an SMS message. Twitter are cashing on to this with their mobile alerts (and a cushy deal with the networks. Which is why they stopped in the UK, here the billing is the other way round losing twitter money)

The list goes on.

Do you have something that doesn’t decrease when sold? eBooks, help-sheets, anonymous questionnaire data? These are great places to start as they require little or no action from you per sale.

Naturally this system works on volume, but with the right product(s), 1000 downloads at £1 each… I won’t insult intelligence by showing you the answer… you get the picture. If run through Paypal, your users won’t even have to hunt for their wallets (assuming they have an account)

Is microcharging the missing link in social networking sites? Is it the missing link to Twitter’s fortunes? How else could we use microcharging as individuals or a collective?