I get asked this time and time again. Most people I meet start out wanting a non-geographic number as they feel an 0845 or even an 0800 number looks more professional. This is not always a good thing but does have it’s place.

For local businesses, a local number is always best as you demonstrate instantly that you’re in your target market’s area code. A mobile number can work depending on the type of business but usually best avoided for initial advertising as it suggests you’re on your own and rarely in.

If you deal with small businesses, they tend to call from mobiles due to very good mobile packages with included minutes. Most mobiles are charged for 0800 numbers and most 0845 calls are outside their allowance. A local number however is included no matter where you are in the country. If you’re marketing to the whole country, presumably locality doesn’t matter anyway and potential clients shouldn’t be put off by the fact that you’re based many miles away.

If you deal internationally, the 0845 may not work and the 0800 will not be free (yet you will still be charged for receiving). A local number is still best.

If you are a B2C however and tend not to work with other businesses, an 0800 can get good results. Many consumers still rely on mobile so offering a local number as an alternative on your contact page might help capture those people. Other NGN’s can also work depending on the type of business but with scams appearing left right and centre, any variation of 0845 and even 0845 can lead to a lack of trust. I would advise offering a local number as an alternative on your contact page.

Mostly it’s all pennies when it comes to calling various numbers, but these pennies can make a huge difference as to who calls you.

A mobile number suggests solitary worker, hard to get hold of and never in the ‘office’. If I get through, I know I’ll be able to speak straight to the person I want.

An 0800 number suggests a solid call centre. Free to call from landlines but I wouldn’t want to call when out and about as it will cost me. Might be difficult to speak to a specific person. Not sure where they’re located so can’t pre-think a meeting request. Might have to sit through automated services.

An 0845 number suggests a solid call centre. Will cost me every time I call, might be difficult to speak to someone specifically. Not sure where they’re located so can’t pre-think a meeting request. Might have to sit through automated services.

A landline number (locally) suggests a solid office. Free from my mobile, the person I want to speak to is probably near the phone. Handy as their office is just down the road so before calling, I’ll get a list of dates and times we could meet.

A landline number (non local) suggests a solid office. I know where they are, I may not be able to meet them but I know this before calling. The person I want to speak to is probably near the phone.

As a side point: When printing business cards with your name, ALWAYS include a direct line or mobile, a direct email address and optionally twitter, linkedin, ecademy links.

Tags: mobile, ngn, non-geographic, telephone

This entry was posted on Friday, November 13th, 2009 at 3:53 pm and is filed under Business, Networking, The Office, Twitter, Web Design, marketing. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.